Publish, Engage and Analyse
Schedule and publish content to social customers via channels including Facebook, Twitter, G+ through a shared calendar.
Customer service and marketing can engage at scale resolving complaints and capitalising on opportunities in real-time.
Analyze and monitor social customer conversations and internal team performance.
Why people love Sentiment ?
Single stream inbox for all social channels
Fastest social collection in the market
Marketing and customer services needs both met
Advanced publishing calendar and scheduling tools
Comprehensive analytics including sentiment
SLA tracking for customer services