Guide: How to handle social customer service at scale

A guide for customer service, operations and contact centres to help you handle social customer complaints at scale and deliver a fast, effective response to customers on social media.

Your Social Customer Service Platform

Sentiment is a social platform to help brands and contact centres communicate with customers on social media, and provide the best social customer service. Try it for 14 days.

*No credit card required, no software to install

Social Media Playbook

10 essential building blocks to help you better understand how to add social media to the contact centre and deliver exceptional customer service.