Guide: How to handle social customer service at scale

A guide for customer service, operations and contact centres to help you handle social customer complaints at scale and deliver a fast, effective response to customers on social media.

Your Social Customer Service Platform

Sentiment is a social platform to help brands and contact centres communicate with customers on social media, and provide the best social customer service. Try it for 14 days.

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Social Media Playbook

10 essential building blocks to help you better understand how to add social media to the contact centre and deliver exceptional customer service.

"Sentiment demonstrated a real desire to understand our needs and challenges, and this has enabled us to build a collaborative relationship - 1ST CENTRAL"

Publish, Engage and Analyse

Insight

Publish

Schedule and publish content to social customers via channels including Facebook, Twitter, G+ through a shared calendar.

Engage

Customer service and marketing can engage at scale resolving complaints and capitalising on opportunities in real-time.

Analyse

Analyze and monitor social customer conversations and internal team performance.

Why people love Sentiment ?

Single stream inbox for all social channels

Fastest social collection in the market

Marketing and customer services needs both met

Advanced publishing calendar and scheduling tools

Comprehensive analytics including sentiment

SLA tracking for customer services

"Using Sentiment we have reduced our customer response time to only 3 minutes across twitter and Facebook, and their support team has been highly responsive - Ascensos"

Try Sentiment for free for 14 days.

Start your free trial